Health Care Professionals

This course equips healthcare workers with practical skills to recognize, respond to, and manage mental health challenges and crisis situations. Participants will learn de-escalation techniques, communication strategies, and approaches to promote safety, reduce risk, and support individuals with compassion and confidence.

This course equips caregivers and healthcare professionals with essential knowledge and practical techniques to prevent falls and ensure safe mobility for clients. Participants will learn how to assess fall risks, implement effective prevention strategies, and safely assist with transfers, walking, and positioning to enhance patient safety and independence.

This course provides Personal Support Workers (PSWs) with the essential knowledge and skills to safely assist clients with medications in long-term care, home care, and community settings. Learners will understand their role, legal scope of practice, medication safety principles, and proper documentation, while recognizing the difference between medication assistance and administration.

Documentation & Charting Essentials for Healthcare Workers is an online course designed for PSWs, new hires, and internationally trained healthcare workers. It covers key skills for accurate and effective documentation and charting in healthcare settings, ensuring compliance and quality care. A certificate is awarded upon completion.

This online course provides awareness-level training on preventing workplace violence in healthcare settings, in accordance with Ontario OHSA requirements. Designed for all healthcare staff, it covers recognizing risk factors, de-escalation strategies, reporting procedures, and personal safety practices. A Certificate of Completion is issued upon completion.

Infection Prevention & Control in Healthcare Settings is a self-paced online course designed for PSWs, HCAs, clinic staff, home care workers, and new healthcare hires. The course covers essential IPAC principles, including hand hygiene, use of personal protective equipment (PPE), infection transmission, environmental cleaning, and safe work practices in healthcare and community settings. Learners will

This course provides essential knowledge and practical skills to support individuals living with dementia and Alzheimer’s disease. Learners will develop effective communication techniques, understand responsive behaviours, and apply person-centred care approaches to enhance safety, dignity, and quality of life in care settings.